10/2/17 Update Serta is Suing Casper Over the Casper Wave
Seriously, I have had a rough week (I was a passenger of Air France 66) but I couldn’t help but laugh when I read this on Honest Mattress Reviews. If Casper violated Serta’s 935 patent, they may have messed up a bit… I guess you should read on to see how I feel about Casper’s use of the “channel cut technology”
Night 13 Update
I’m temporarily putting my testing of the Casper Wave on HOLD as I just can’t function after losing so much sleep to the back (and now neck…) pains that I encounter each night on the Wave. I’m going to toss this in storage for a week or two, sleep on a bed that I know won’t hurt my back and then give it a shot a couple of weeks from now when I’m rested again.
Full Review: 30 Days after the purchase
As you will see from the video below I have a love hate relationship with the Casper. You may also notice that it has our lowest rating of all of the mattresses that we have tested. Want to find out why? Well watch this video!
The Casper Wave is looking to make a Splash in the market
Is Casper going to be able to keep their momentum going? They have had enormous success with the one size fits all philosophy. Now they are moving into the options category of sales. I wonder how this may change their current marketing philosophy which is mostly centered on the brand and not on their products. For example, I found this advertisement in the most unlikely place.
Who would have thought that the airport TSA would sell advertising space on the bottom of the buckets used to collect your valuables?
Here are my initial thoughts on the Casper wave’s design.
The wave is a bit taller than the traditional Casper, so I’m hoping that extra thickness will help support larger customers. This is a pretty slick video that they put together on their site and now I want to get one, strip it down and try to replicate this as a real life test. My testing schedule is booked out for awhile, but I’m thinking about bumping some of them down to squeeze in this new Casper wave. I’ll update you when I pull the trigger on purchasing one of these. DAMN Casper $1,850 for a Queen? Hmmm, I’m actually a buyer of mattresses and that price is making me reconsider my purchase.
Is this idea taken for European Mattress Companies?
I mentioned in my video that the idea of cutting out part of the foam where you need less support is an idea that we have seen in European mattress companies, like Bruno and Emma. Both of those companies do such a surprising job of mimicking Casper’s products that you can’t help think that they may be related to Casper in some way. It’s either that or the quote from Charles Colton; “Imitation is the sincerest form of flattery.” Either way I am extremely excited to test out the new design.
How is the Casper Wave Constructed?
Due to their ongoing lawsuit with Serta, Casper had to disclose a lot of information on how they constructed the Casper Wave. I’m going to take a few excerpts and some graphs/photos from the most recent court documents (CASPER RESPONSESerta_Simmons_Bedding_LLC_et_al_v_Casper_Sleep_Inc__nysdce-17-07468__0054.0Casperresponse113017)
As I have discussed on the where is my mattress made video, Casper is a world wide company, which sources products from China, Canada, Mexico and multiple other countries to produce their products. When defending themselves from the Serta Simmons Bedding company they disclosed where each layer of the Wave comes from.
“To construct the Wave, three different foam suppliers separately manufacture the five different foam layers in four different locations around the globe”. The top layer, which I LOVE, comes from Georgia. The second layer, the latex one, comes from Belgium. The third and fifth layers come from Montreal Canada. And the 4th layer, which is really the subject of the lawsuit is made in Indiana.
To be fair, nobody else gives up those kinds of details. For example, I saw many different mattress components on my recent tour of the Brooklyn Bedding Factory in Phoenix. However, I have no idea how many of those components are made in their factory vs. how many of them come from abroad. Just like in the automobile industry you have the same made in vs. assembled in America debate.
Another detail that nobody gives out is the actual construction of this layer in question (4th layer and the polymer section). Most mattress companies discuss how their mattress is different, what kind of proprietary materials are in it, etc. As far as I know, nobody lifts up the curtain to let people see how they are made. Casper volunteered this information, but they did it while defending themselves, as they thought it would further their case. So, now that you know where this awesome info comes from let’s dig right in.
FXI is the company in Indiana that makes the 4th layer. “FXI first produces high-resiliency foam, and then cuts it into 1.5-inch layers using a computerized saw. In the cutting process, the saw creates “contour-cuts” in the middle segment of each layer, creating depressions in the foam” So there is the mystery behind how we get the channels that are in the wave, they are cut. Apparently, there are other ways to make holes appear in mattress foam. I’m actually curious to know which manufacturing process cut 2 random holes in the Casper Essential that I bought…
This next part is cool, how do the polymer pieces get into the mattress? “Next, these channels are filled with a liquid polymer gel… FXI does not place “inserts” into the channels. Rather, using a robot, FXI pumps a hot, liquid gel into the channels”
“After the liquid gel is poured into the channels, the layer is moved to a cooling unit to cure. As it cools, the liquid polymer gel eventually solidifies, so
that the end result is a thin foam layer with cut channels filled to the surface with a firm polymer gel—i.e., the “polymer network.” This layer with the polymer network is then shipped off to Jeffco to be joined together with the other layers of the Wave.”
So Casper ends up being the creative mind that contracts with several companies to make their products for them. The model is typically more lucrative than just licensing one’s products. As they get to mark up the price of each product that they purchase. In theory it leads to higher sales prices, but a bit less “stress and work” than actually owning your own manufacturing process. Besides pricing the other downside is quality control. My Casper Essential shipped with 2 chunks of foam displaced, who takes the blame for that? Nobody has offered to compensate me for a defective product, but I guess I’m just complaining to the masses rather than directly to Casper. Plus, I find it really funny that I made public that I purchased a defective product and nobody from the Casper team has reached out to me to fix the issue (I know you read this Casper…)
I’m guessing these are some of the reasons why you never see anyone on a tour of the Casper factory (hint they don’t own one).
Update 12/7/17. Casper won round 1 of the Serta vs. Casper lawsuit. The temporary injunction against the Casper Wave was denied, this means that you can still purchase the Wave.
So What is inside the New Casper Wave?
The top layer appears to be around 1″ of Flo Foam, which turns out to feel like a super high quality viscoelastic foam pad.
Next we get 2″ of Latex Foam, that is silky smooth. If you just pet these first two layers, you can FEEL the quality.
In the middle 2″ of Polyurethane Foam
Then it gets fun, depending on what part of the mattress you are focused on you encounter the high resiliency foam. In the middle of this layer you are going to find the Polymer Network for extra support around your hips. However, where your legs and shoulders go, there will be a bit less foam as it has been “cut out”. This section is about 2″. Casper calls these polymer support bands.
The Base layer appears to be about 4-5″, it is supposed to be taller than the “traditional Casper”. I’m guessing that this layer is going to be 4″ as that would put the mattress at around 11-11.5″ or larger than the older sibling. Here is a quick video of these layers.
Here is my Casper Wave Review Part 1
Check back for part 2 after I have had the chance to log some more sleep on this.
Where is PART 2?
I have slept on this for 10 nights now and I’m not ready to shoot the follow up as I’m having a few issues with my Casper Wave. So let’s take a step back, is the honeymoon over?
I think I stumbled into what may end up being a huge blunder by the folks at Casper. It’s the spine alignment polymer section (the middle) that has thrown me off. Casper previously had the one size fits all philosophy and that held mainly true, given that you didn’t weight too much for it, as a heavy person would sink right through the original Casper. Now that they have switched to a multiple bed platform, this one may not “fit” everyone. Forget about the high price for a bit, this is purely a sleeping issue now.
I’m a side sleeper and I weigh around 110 lbs. If I could sleep horizontally on the sides without the polymer sections I would be in heaven, the Casper Wave would likely be my number one choice (well if the price was WAY lower). BUT… The polymer section is giving me BACK PAIN! 6 of the 10 nights that I have been on the Wave have been cut short as I needed to adjust my lower back, either by switching from my side to my back or by having to stretch my back out by flipping over to my stomach. Imagine the way that the cut out layers and the polymer layers are supposed to work. If you have the exact weight distribution for the mattress your head and feet will sink down and your butt will be lifted up and that will put your spine in “perfect alignment”. Well, what if your weight isn’t exactly right?
I think that’s what I have going on, my head and feet are sinking the way they should, but my hips and butt are being pushed up too much. So, rather than the straight spine that Casper is going for, I end up with a curve that’s the opposite of the way you would sleep on a bed that isn’t going for a spine alignment strategy.
My husband weighs about 185 and as a back sleeper he’s ok right? Ooooops, midway through 4 of the 10 nights he has gotten out of bed after a few attempts to flip and make his back feel better. Clearly the rating on this mattress needs to drop, as our sleep quality is going through the floor, but I’m not throwing in the towel yet. It is still possible that the mattress just takes time to adjust to, so I’m going to stick with it for another week or so. I’m going to need to test out other mattresses that attempt to correct the spine before I finalize my review.
I have only found 2 other companies that are going for a similar spine adjustment technique and they are both in Europe the Bruno and Emma. I feel like I will need to do a 3 way mattress battle to really settle this issue. Originally I planned on making this a 2 part review, but now I think it will have to be a three part review.
Update 9/22/17. The part 2 video is complete, I suffered through one more day of back pain on the Casper Wave before I shot the video, which was a bit over 30 days after I ordered the mattress.
Pros & Cons
Night 12 update, more back pain and lots of tossing and turning. Not what I expected from a bed that I paid $1,750 for.
Night 11 update, I was in love with the wave during my initial Honeymoon phase. I wrote this part below after a day or two on it. You will see that my attitude changed after spending more time on it.
When I see a picture of a Queen posing for a painting on a mattress, I wonder what it feels like to have that kind of luxury.
You wouldn’t expect to get close with a mattress in a box would you? Well, so far I feel like a Queen, no joke it has a super luxurious feel. I don’t encourage you to void your warranty like I did, but if you do open up the mattress and cut through the firesock you won’t believe the feel. The top 2 layers have a feeling that is so far ahead of the competition. It’s hard to explain, but it is like a silky/velvet combined with the squishiness of memory foam.
As you can see I really loved the top 2 layers, in fact I still do. If this bed didn’t have the polymer layer in the middle layers I probably would have loved it. However, I wake up just about every day with back pain, due to what I believe is an overcorrection by the bed’s design.
Allow me to explain the polymer section further. On the top and bottom thirds of the mattress they have “cut” out some material which allows you to sink your shoulders and legs in a bit more than you otherwise would be able to. In the middle they added a polymer section which is stronger so it lifts up your hips and but and, in theory, will give your spine a perfect alignment. It sounds good, looks great on their website, but it simply DIDN’T work for me. I feel like my hips are pushed up too much so instead of sleeping with my back in a straight line I sleep like a camel. My shoulders and legs are all lined up, but my hips feel like they are pushed up above my shoulders. It’s truly frustrating to have a bed that you want to like so much, but you just can’t sleep on it.
I had scheduled my testing of this for 2 weeks and after 11 nights on it, I’m not sure I’m going to be able to power through the next 3 days. I may give up on it today. As of now, I can not recommend the Casper Wave. Although, I have a suspicion that a really heavy person may fare well on it. My guess is that if someone had a really thick midsection the pushback that they get from the polymer section may make the appropriate alignment with their back. Of course, I’m petite so maybe Casper simply didn’t design the bed for someone my size.
As you can see I needed to lower the ratings from where they were in the honeymoon phase (before I noticed this back pain issue). It is really comfortable in 2/3 of the bed so if you see a score of 6.6, I’m telling you that I felt that 2/3 of the bed were designed perfectly. So I am giving the materials and comfort score a 6.6.
Sleep quality: the first zero I have ever scored for a mattress. Is it fair? Well, should I be up at 3 am every morning to stretch out my back after flipping from my side to my back to even my stomach to try to get my back pain to go away?
Value: I started off thinking $1,850 for a queen was too much. When you compound that with the fact that I can’t sleep on it, how can it get a score over 0? It simply can’t.
It is going to be extremely difficult to tailor this pressure zone to each sleeper. I think that they could try to have different layers of “polymer pushback”. For example, perhaps they could offer a lighter side version. In that version they take out half of the polymer stripes to allow for less pushback, this would be designed not for light sleepers, but for light/petite people.
Originally, I felt that the Casper Wave was designed for a queen, so I showed a picture of Marie Antoinette. Now I feel like it’s designed for a large King.
I tried it on a Rize Verge adjustable bed and there was a slight improvement, but I was still uncomfortable in my midsection, so I spent way too much time tossing and turning. At least the back pain wasn’t as bad as it usually was??? Maybe I’ll pull the Casper Wave out of storage a few months from now and see if it has somehow improved.
Alright, I pulled the trigger on getting a queen sized one after customer service advised me that it was in stock.
we’ve received your order and all
systems are go. When your order ships, we’ll send
you another email with your tracking info
Here is the Box that it came in, it only took 6 days to get here. I think it took the traditional Casper the same 6 days.
This is the most expensive online bed in a box that I have purchased. Although, it’s still not close to how much I have spent inside of mattress stores. Yeah, I’m talking about the last two S named beds which were over $2,000 and developed mountains between us and nice dips so you don’t forget where you sleep… Haven’t had any similar problems since I started sleeping on bed in a box mattresses, just saying.
I wrote that paragraph after the first night where I slept fine. My Casper Wave doesn’t have any dips or bumps, but I do as the polymer section is giving my hips too much of a push back.
You may notice that the tag on this says Assembled in the USA. We did a feature video on where is your mattress made. In that video, we highlight that Casper is a global power connected with many different countries, so that’s why it says assembled in the USA rather than made in the USA.
this week I purchased a Casper Wave for $1,850, and then they released a $100 off (if you spend $1,000) coupon for Labor day. I contacted them and they applied the code. They weren’t obligated to, but it was the right decision. So thanks Casper!
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Casper has released the Casper Essential, here is my review.
Want to know more about the lawsuit that Serta filed against Casper in September?
Here is the outline transcript for the 30 day review (part 2)
- I HAVE A LOVE HATE RELATIONSHIP WITH THE CASPER WAVE
- HATE THE PRICE (I PAID $1850)
- LOVE THE TOP 2 LAYERS (WE WILL DISCUSS LATER)
- LOVED THE HONEYMOON PERIOD
- HATED THE BACK PAIN
- TRIED IT ON A SLATTED BED
- TRIED IT ON THE FLOOR!!!
- TRIED IT ON AN ADJUSTABLE BASE
- LOVE UPGRADED COVER & DESIGN: GREY TO WHITE DESIGN MUCH MORE LUXURIOUS
- LOVE THE UPGRADED ZIPPER (I KNOW THAT’S A SMALL DETAIL)
- LET’S START WITH THE PRICE $1,850, IT IS ABOUT DOUBLE THE TRADITIONAL CASPER
- IT’S SIMPLY TOO HIGH, I EXPECT THE PRICE TO COME WAY DOWN
- WAVE IS 11.5 INCHES TALL AND CONSISTS OF 5 LAYERS
- COMPARISON TRADITIONAL CASPER IS 10” IN 4 LAYERS
- Top layer is 1” flo foam high quality viscoelastic foam
- 2” of latex foam
- 3rd layer is 2” of memory foam
- HERE IS WHERE IT GETS INTERESTING 4TH LAYER HAS HOLES FOR THE TOP AND BOTTOM WHERE YOUR SHOLDERS AND LEGS GO
- THEN IN THE MIDDLE THERE IS A POLYMER NETWORK
- THE SYSTEM IS DESIGNED TO GIVE PROPER SPINAL ALIGNMENT
- SOUNDS GREAT, BUT IT DIDN’T WORK FOR ME
- IN FACT THE OPPOSITE HAPPENED MY HIPS AND BUTT ARE PUSHED TO FAR UP SO IM GETTING THE REVERSE EFFECT
- TRIED IT ON A SLATTED BED FOR A FEW NIGHTS, BACK PAIN TOSSING AND TURNING
- TRIED IT ON THE FLOOR! YES THE FLOOR! THINKING MAYBE IT WAS MY BED AND NOT THE MATTRESS, NOPE!
- TOOK SEVERAL DAYS OFF, SLEPT ON A FEW DIFFERENT MATTRESSES BACK PAIN IS GONE NOW…
- TRIED IT ON AN ADJUSTABLE BASE…NOW IM ON TO SOMETHING, BY RAISING MY SHOULDERS AND FEET INTO A ZERO GRAVITY POSITION I COUNTERED THE POLYMER’S EFFECT ON MY BACK
- IM LEFT WITH THIS QUESTION DOES THE WAVE REQUIRE AN ADJUSTABLE FRAME?
- THEIR WEBSITE ENCOURAGES YOU TO BUY ONE
- IS THIS DESIGNED FOR HEAVY PEOPLE?
- PROBABLY, IM NOT SURE IM THE TARGET MARKET FOR THIS MATTRESS
- TRADITIONAL CASPER HAS SOME SINK TO IT, SO THEY PROBABLY MADE THIS FOR HEAVY PEOPLE
- IF THE PRICE OF THE WAVE AND THE CASPER WERE THE SAME WHICH WOULD I PICK
- THE CASPER
- WHAT WOULD I CHANGE ABOUT THE WAVE
- HAVE 2 SETTINGS FOR THE POLYMER SECTION
- SETTING 1 HAS HALF AS MANY POLYMER STRIPES
- HEAVY SETTING AS IS
- LOWER THE PRICE
- REDESIGN THE TRADITIONAL CASPER TO INCORORATE THE TOP 2 LAYERS OF THE WAVE, OF COURSE THAT WOULD LIKELY INCREASE THE COST OF THE CASPER (SO THAT’S PROABABLY NOT GOING TO HAPPEN)
- HAVE 2 SETTINGS FOR THE POLYMER SECTION
- BOTTOM LINE IF YOU ARE A PETITE SIDE SLEEPER LIKE ME YOU MAY WANT TO LOOK AT OTHER MATTRESS OPTIONS
- THIS MAY WORK FOR PEOPLE ON THE HEAVY SIDE, BUT THEN YOU STILL HAVE THE PRICE ISSUE, THERE ARE MANY OTHER OPTIONS THAT DON’T HAVE THE RISK OF THE POLYMER SECTION ISSUE